COVID-19 Information

Dear Travellers, Travel & Media Partners,

In the wake of the outbreak of the 2019 novel coronavirus (COVID-2019), we would like to bring to your attention the latest updates on the travel situation in Malaysia:

WEDNESDAY, 20 MAY 2020

Dear Friends of Malaysia,

Festive season is in the air! We would like to take this opportunity to wish a joyous and blessed Hari Raya Aidilfitri to all our Muslim friends. May peace and happiness be with all of you and your family even though interstate travel are still restricted during this Conditional Movement Control Order (CMCO).

We at Tourism Malaysia would also like to wish happy upcoming Kaamatan and Gawai festival to our Malaysian Borneo friends. Pesta Kaamatan or Harvest Festival is celebrated by the Kadazandusun and Murut communities on May 30 and 31 in Sabah while the Dayak community in Sarawak celebrates Gawai which falls on June 1 and June 2.

While our shopping malls are started welcoming shoppers and offering great sales during this festive season, we hope that Malaysians will continue to adhere with the strict compliance of standard operating procedure (SOP) set out by our authorities.

Even though small gatherings of family member not exceeding 20 people is permitted, it is advisable not to organize any open house tradition as the public is also urged to avoid any crowded or closed spaces. However, we hope this will not dampen our spirit to celebrate these festive celebrations together despite the COVID-19 pandemic.

As usual, social distancing rule must be maintained besides practicing good hygiene and wearing face masks. Everyone should also keep their homes clean and wash all the utensils thoroughly after serving guests.

We know that our government efforts to curb COVID-19 infection will not be successful if anybody turn a blind eye to the SOP compliance especially during this festive season. In fact, there are many extra initiatives that have been rolled out by our state governments in order to ensure the safety and health of our people.

In Selangor, the government has introduced ‘SElangkah: Langkah Masuk dengan Selamat’, a visitor registration system for COVID-19 contact tracing using QR Code scanning in all government buildings, commercial and private premises in order to protect business operators, visitors as well as front line workers. The same goes to the introduction of  Penang Contact Tracer or PGCare application that is aimed to ease the SOP compliance by the eateries in Penang.

Meanwhile, Sarawak has also come up with Covid Trace app for COVID-19 contact tracing purpose in which the app can automatically detect the phone numbers of people within a circle of three metres around the hand phone user while Sabahtrace app is used by Sabah government agencies and businesses in keeping their customers information including name, telephone number and body temperature.

As of May 20, there is a continuous increase in the number of COVID-19 recoveries in Malaysia, totalling to 5,706 in which it represents 81.41% of the total positive cases and therefore let us believe we can overcome this together!



SUNDAY, 17 MAY 2020

Dear Friends of Malaysia,

In Malaysia, we are currently observing the last week of Ramadan together with our Muslim brothers and sisters around the world. As many of us are increasing our prayers to make the most of the blessed month this year, we are fast approaching the much-anticipated Hari Raya Aidilfitri.

While this festival is usually accompanied with huge gatherings and big celebrations, this year will be different as we are urged to celebrate at our own homes as we adjust to the new normal. Even though we will not be able to enjoy it in the company of our loved ones and in big families, this is important to keep them and our community safe, especially to prevent high risk groups from being infected with Covid-19.

In an effort to ensure the collection of data on Covid-19 is carried out more effectively and swiftly, the Ministry of Health (MOH) has announced that a new system has been established. The system known as eCOVID is a collaboration between agencies namely the National Security Council of Malaysia, Malaysian Communications and Multimedia Commission together with MOH.

MOH has also delivered the good news that the recovery rate in Malaysia has reached 80.8% as of 17 May 2020. Kudos to our frontliners as well as Malaysian who have abided by the rules during both MCO and CMCO!

Due to the declining trend of Covid-19 cases, we are able to slowly relax some rules to allow more sectors to restart the economy. Now, tourism agencies are allowed to operate their offices. However, only operations in terms of management are permitted such as preparing and managing the sales of travel packages for the future, once it is safe to start travelling again.

In line with the easing of restrictions, the Ministry of Tourism, Arts and Culture has announced that the members of Malaysia My Second Home (MM2H) who are stranded overseas may now return to Malaysia, provided that they comply with all the MCO's requirements. These include passing a health test before their departure and upon arrival to Malaysia and observing a 14-day quarantine at designated quarantine centres in Malaysia.

As the cases of Covid-19 in Malaysia continue to dwindle, we hope to see the day when we can finally put this behind us as we emerge into the new normal happily, and in better health.


TUESDAY, 12 MAY 2020

Dear Friends of Malaysia,

It is a great pleasure to let you know that Malaysia has been ranked fourth in a global survey on citizens’ perception of their country's responses to the COVID-19 pandemic recently. Conducted by Singapore's leading social research agency, Blackbox Research in collaboration with Toluna, an international online panel specialist, the survey involved 12,592 respondents between the ages of 18 to 80, across 23 countries, from April 3 to 19.

We note that even though this Toluna-Blackbox Index of Global Crisis Perceptions showed majority of the individual surveyed were not satisfied with their governments in addressing the pandemic especially the Western countries, but it seemed to be the other way around for Malaysians.  Malaysia’s overall score is higher than the global average in all the key performance indicators: national political leadership, corporate leadership, community and media, thus ranking her ahead of several countries like Taiwan, Philippines, Indonesia, Singapore, Thailand, South Korea and Japan.

Special thanks to our government especially to those medical and security front line workers for their relentless effort in combating this COVID-19 pandemic. As of May 12, there is an increase in the number of COVID-19 recoveries in Malaysia, totalling to 5,223 in which it represents 77.47% of the total positive cases.

Since the Conditional Movement Control Order (CMCO) has been extended for another four weeks from May 12 until June 9, we hope Malaysians will continue practicing the new normal especially social distancing rule during upcoming festive season of Hari Raya Aidilfitri. While there will be no Hari Raya exodus from towns to the villages due to interstate travel restriction, we hope this will steer a course of encouraging developments in our fight to contain the outbreak.

On the other note, we welcome Sabah government's decision to reopen certain domestic tourism activities (within the state of Sabah only) which includes adventure and recreation such as diving, accommodation, food and beverages as well as ticketing services, starting May 10 with strict adherence to the standard operating procedure (SOP) stipulated by the Health Ministry. However, no usage of facilities such as Muslim prayer room, gymnasium, spa, sauna, lounge, swimming pools, meeting rooms, seminar halls, training rooms, restaurants and cafes for buffet at hotels.

Art and cultural activities that involve less than ten people are allowed alongside the environmental, wildlife and state park activities, either for recreational, surveillance or research purposes. This include wildlife tourist attractions managed by Sabah Parks, Tabin Wildlife Resort, Danum Valley, Maliau Basin, Imbak Canyon, Sepilok Rehabilitation Centre, Lok Kawi Wildlife Park, Kinabatangan Wildlife Sanctuary and Kota Kinabalu Wetland.

As we keep the spirit of unity in our multicultural society, let’s not risk our health for the sake of upcoming festivities. Instead, community empowerment with the practice of social responsibility during the CMCO are crucial in order to protect and safeguard our green zones from coronavirus. Together we can win the war against COVID-19!



FRIDAY, 08 MAY 2020

Dear Friends of Malaysia,

As part of Conditional Movement Control Order (CMCO), the government has begun easing some restrictions to allow a little flexibility to restart the economy. Many businesses are slowly starting to reopen their businesses with the condition that they abide by the SOPs as outlined by the Government.

With the CMCO, the Government has also given the greenlight for those who have been stranded at their hometowns prior to MCO to travel. Interstate one-way journeys are now permissible for those who wish to return to their homes between 7th to 10th May, subject to police approval. Applications to travel interstate are done via the Gerak Malaysia app, and travellers can travel to specific areas within the allocated days.

Aside from Gerak Malaysia, the Government has developed two other applications to aid with the detection and prevention of Covid-19. MySejahtera app is a one-stop app that allows users to get the latest information on the pandemic. Backed by National Security Council and the Ministry of Health, the app has a tracker to find Covid-19 hotspots and informs users the necessary steps to be taken if a person is infected by the virus.

MyTrace app on the other hand is a community-driven contract tracing application that aids MOH in managing the Covid-19 outbreaks. It uses the Bluetooth technology to measure and exchange proximity information whenever the app detects another nearby device with MyTrace. This enables the health authority to quickly identify close contacts in the cases of infection.

With all of these digital initiatives taken to complement the effort by our frontliners to stop the spread of Covid-19, we hope to see the light at the end of the tunnel soon.

Let us all do our part by following these simple steps: practise social distancing, frequently wash our hands, put on masks outside of our homes and avoid social gatherings.

Stay safe and healthy.



WEDNESDAY, 06 MAY 2020

Dear Friends of Malaysia,

We are happy to see our businesses are back as usual for almost all industries including public transportation, subjected to conditions and standard operating procedures (SOP) set by the authorities under the newly imposed Conditional Movement Control Order (CMCO), starting May 4.

However, for tourism industry, only tourist accommodation premises that are located outside the Enhanced Movement Control Order (EMCO) area and not gazetted as quarantine centres for COVID-19 or housing people under investigation (PUI), are allowed to operate in full compliance with SOP for premise disinfection set out by the Health Ministry (MoH). The EMCO is enforced in areas whereby the high number of COVID-19 positive cases is recorded.

The government decision to ease restriction and bringing back the workforce are made after fulfilling the criteria stipulated by the World Health Organization (WHO). These include the control of our international borders as to contain local transmission of imported COVID-19 cases while limiting the movement by restricting interstate travel, besides having the capability in medical and health facilities including standard care for our senior citizens, the disabled and patients under treatment.

Malaysian are used to embrace the new normal by practicing social distancing, wearing face masks and avoiding any form of social, cultural and religious mass gatherings as well as physical form of greeting. Most of our restaurants started to roll out takeaway and delivery services since dine-ins are generally not allowed in several states at the moment.

Thanks to our self-control efforts in weathering the storm together – from medical front line workers to the police and armed forces in order to combat this pandemic. As of May 6, there is an increase in the number of COVID-19 recoveries in Malaysia, totalling to 4,702 in which it represents 73.15% of the total positive cases. Therefore, we sincerely hope that all of us will continue play our parts as our main focus now is to ensure the strict compliance of SOPs.

While foreign travellers are still barred from entering Malaysia during the CMCO (except for diplomats, permanent residents and expatriate pass holders working in essential services sectors), we hope that you will stay connected with us to get the latest update from time to time. Until then, stay safe and healthy!



SATURDAY, 02 MAY 2020

Dear Friends of Malaysia,

Yesterday, we welcome more happy news when our Prime Minister Tan Sri Muhyiddin Yassin announced the easing of the Movement Control Order (MCO) through his live telecast in conjunction with Labour Day. Malaysia is ready to open most economic activities from 4 May 2020, provided that strict guidelines are adhered to properly.

The decision has been made taking into account that we have seen more green zones areas compared to red zones, with the increase in cases of recovery. New recovery cases have consistently shown greater numbers exceeding the new covid-19 positive cases reported daily.

To ensure social distancing is still in practice, activities that involve mass gathering and body contact are still forbidden including social events (kenduri), theme parks, Ramadan bazaars, karaoke, entertainment centres as well as sporting events. However, outdoor activities that involve less than 10 people and can be done in solitary are allowed such as jogging, running, cycling and golfing.

While many economic sectors are given the permission to operate under strict SOPs, employers are advised to implement flexibility in their work schedule to reduce the number of workers available at a time. Government sector and non-essential services that can operate from home are advised to continue Working from Home (WFH). Though some restrictions on movement are slowly lifted off, everyone is still advised not to leave home unless necessary.

To prevent large crowds and mass movement, cross-state travels are still banned except for workers who need to go back to work after being stuck at their hometowns. Employers are responsible to issue instructions to inform their employees on the new SOPs.

More details will be added periodically on Malaysian National Security Council’s website as and when new updates are available. Everyone is encouraged to visit the official website for the list of economic sectors and activities allowed with this easing of MCO.

As of today, Malaysia recorded a total of 4,326 discharged patients. This translates to a 70% recovery rate in Malaysia, which is amongst the highest in the world.

As we celebrate more recovery and the ease in restrictions, let us continue to be vigilant and keep practising social distance, wear masks and avoid unnecessary movements in order to prevent further spread of this pandemic.


THURSDAY, 30 APRIL 2020

Dear Friends of Malaysia,

We are pleased to note that Malaysia is currently in the recovery phase as the enforced Movement Control Order (MCO) has started to flatten the curve in fighting against COVID- 19.

While the number of local transmission seems to be levelling off, we should be cautious by practising social distancing in order to avoid any catastrophic surge for the worst case scenario.

As of April 30, there is an increase in the number of COVID-19 recoveries, totalling to 4,171 in which it represents 69.49% of the total positive cases.

We also believe that most of Malaysians who have been stranded in their hometowns due to the MCO and wanted to return homes or workplaces, will relieve with the introduction of smart phone application for interstate travel between May 1 and 3.

This Gerak Malaysia app which can be downloaded from Google Play Store, Apple App Store and Huawei App Gallery, will generate a unique QR code that will be scanned by police personnel manning the roadblocks.

The system which requires applicants to allow the authorities to track their current locations via Global Positioning System (GPS), is used in monitoring the nationwide movement of the people in curbing the spread of COVID-19.

While this indicates the government willingness to relax some travel restrictions as stranded university students on campus are also allowed to return home, inessential travel during the coronavirus pandemic is still not made possible.

We know that many of us are looking back fondly on the halcyon days of travel. However, travel for the post COVID-19 will definitely be different.

Not only travellers will adopt stringent hygiene standard as part of the new normal, it is likely that virtual travel experience will influence their travel behaviour.

Besides the safety reason, we also anticipate the use of digital technology is inevitable as the virtual or live streaming, for instance, will end up becoming the new real that triggers the rise of experiential travel.

Some travellers might also prefer personal space, avoiding densely populated cities and looking for more isolated, off the beaten path experiences and places including nature, outdoor activities or rural countryside.

On the other hand, the domestic tourism is expected to bounce back for post COVID-19 but after all, it is about putting the people first as travellers will value travel experiences that provide them with more safety guarantees and therefore our travel operators must be creative in their offerings.

Here in Malaysia, we are promoting Cuti-Cuti Malaysia campaign as to encourage more Malaysians to enjoy local holiday destinations. But until the right time comes, stay safe and healthy!



FRIDAY, 24 APRIL 2020

Dear Friends of Malaysia,

Yesterday, the Honourable Prime Minister Tan Sri Muhyiddin Yassin has announced that the Movement Control Order (MCO) shall be extended for another two weeks from 28 April until 12 May 2020 in as special address to Malaysians on the eve of Ramadan. Malaysia is steadily recuperating from covid-19 and the previous week has shown a positive indication where the number of new covid-19 positive cases has reduced to a double-digit number every day.

In addition, the number of recovery cases exceed the number of new covid-19 cases reported daily. On 24 April 2020, we are happy to celebrate the recovery of 121 more patients, tallying the total recovery cases to 3,663 in Malaysia. This brings the rate of patients discharged in Malaysia to 64.4%.In addition, the number of recovery cases exceed the number of new covid-19 cases reported daily. On 24 April 2020, we are happy to celebrate the recovery of 121 more patients, tallying the total recovery cases to 3,663 in Malaysia. This brings the rate of patients discharged in Malaysia to 64.4%.

Today marks the first day of Ramadan in Malaysia. Unlike previous years, 2020 proves to be a challenging year as we adjust to the new norm due to the impact of the unprecedented covid-19.

Under MCO this year, we will have to celebrate Ramadan on a more moderate tone. The Ramadan bazaars that we look forward to each year, are no longer feasible. However, while we cannot browse through the stalls at a bazaar, we are fortunate to be living in a digital age where we can rely on technology to reduce social contact.

New initiatives such as the e-hailing which incorporate Bazaar food and goods available for delivery, make this year’s Ramadan a little bit brighter. Many states in Malaysia also introduce their initiatives to assist local food vendors during Ramadan using e-commerce. For example, Selangor introduces Grab Selangor and Platform Selangor (PLATS) and Negeri Sembilan introduces ‘Waghih Mart’.

We at Tourism Malaysia would like to take this opportunity and wish all Muslims around the world “Ramadan al-Mubarak” and may this blessed month bring joy, happiness and peace in our hearts.

Stay safe.


WEDNESDAY, 22 APRIL 2020

Dear Friends of Malaysia,

We are pleased to note that our close bilateral relationship with China has reached new heights in combating the COVID-19 pandemic as eight medical professionals from Guandong have arrived in Kuala Lumpur to share their expertise recently. This expertise exchange marks an effort towards a global unity as the spread of coronavirus knows no borders thus making a common battle for all humankind.

In Malaysia, we are very concerned for the welfare of the stranded international tourists due to the Movement Control Order (MCO) at several travel destinations such as Cameron Highlands, and islands of Perhentian, Redang, Kapas, Langkawi and Tioman. The local Governmant is helping these tourists to reach their respective embassies while screening services are also conducted periodically in order to make sure no one is infected with COVID-19. At the same time, we are glad to know that most of these European tourists are happy and prefer to be in Malaysia rather than flying to their home countries due to fear of this outbreak.

Recently, we are also touched by the kindness shown by our people to help one of the stranded German tourist in National Park, Pahang. By delivering food aid and allowing him to stay in the chalet throughout the MCO is a true act of generosity that should be applauded in putting people first.

While current statistics show a declining trend in daily infection as the number of latest cases amounted to below 100 were recorded for sixth days in a row - we must remain vigilant. As of April 22, the total number of COVID-19 recoveries is now climbing to 3,452 in which it represents 62% of the total positive cases.

In fact, our Health director-general Datuk Dr Noor Hisham Abdullah has recently been named among one of the best three leading and competent doctors in the world in handling the COVID-19 pandemic by China Global TV Network, for being ‘calm, clear and trustworthy’ sources of information to their countrymen, together with United States’ infectious disease expert Dr Anthony Fauci and New Zealand’s director-general of health Ashley Bloomfield.

Realising the importance of our people to stay positive while adjusting to a new lifestyle during the MCO, we at Tourism Malaysia is also proud to organize a Tourism Music Video Contest. It is a good opportunity for you to unleash your creativity in promoting domestic tourism in the comfort of your home by the act of singing, playing musical instruments or performing a short sketch. Top three winners will walk away with exciting full-board tour packages for 3 Days and 2 Nights which include flight tickets, accommodations, transfers and tours. The winners will get to decide and pick their destination of choice within Malaysia.

For more information on this video contest, kindly visit our official website at https://www.malaysia.travel/en/my


FRIDAY, 17 APRIL 2020

Dear Friends of Malaysia,

Malaysia has now entered the third phase of Movement Control Order (MCO), a recovery phase which takes effect from 15 until 28 April 2020. The two-week phase follows the first and second phases of MCO which commenced on 18 March that aims to flatten the infection curve and hopefully eliminate the virus altogether. To effectively break the chain of infection largely depends on the compliance of citizens to avoid from making unnecessary movements outside their homes. The first and second phases of MCO have proven successful as new cases show a declining trend.

JP Morgan, the global research powerhouse, projected that Malaysia would see a significant rise in covid-19 cases and hit the peak, estimated at 6,300 cases by 14 April. However, Malaysia has proven itself with the support from all Malaysian and recorded much less than the projected peak on 14 April. We hope that it will continue to diminish and infected patients will recover soon.

We are pleased to see that the rate of patients discharged increases to 56.5% as of 17 April (compared to 24.82% average rate of recovery globally) which puts Malaysia amongst countries with the highest rates of recovery worldwide. This attests to the amazing health sector services in Malaysia as well as the dedication shown by our medical professionals in this fight against covid-19.Today, we see the recovery of 201 more patients, which brings the total recovery to 2,967 cases in Malaysia.

While we face this unprecedented challenge in Malaysia, it is enlightening to see that the more fortunate of us turn to help those in need to ensure their welfare. The homeless have been given comfortable amenities and essentials in a bid to boost social distancing and ensure proper sanitation. They have received aids in the form of sustenance, accommodation as well as counselling from government bodies as well as NGOs who have come forward to offer assistance.

Under the stimulus package, the government will be also providing a one-off cash assistance of RM200 per student to those at institutions of higher learning including form six, matriculation, community colleges, polytechnics as well as public and private institutions. Recognising the needs to address mental health especially as these students are away from their families, many universities and learning institutes establish counselling hotlines to provide a healthy channel for students to communication their concerns.

Staying at home under MCO, many of us now find more time on our hands. Inspired to lift our spirits up while encouraging Malaysians to be more productive, the National Culture and Arts Department (JKKN) is organising a variety of contests under the theme “Seni Dalam Talian” (Arts Online) from 14 until 22 April 2020, within the extended MCO period. If you are feeling creative, this is the time flaunt it. Check out JKKN’s page for more details: JKKN Website. Or if you are thinking of taking up a new skill or hobby, tune in to Istana Budaya’s Facebook Page for online music tutorials uploaded daily from 15 – 28 April!

With measures and initiatives introduced to help ease us during this pandemic, we too have a duty to help break the chain. Stay at home, practise good hygiene and heed the advice by the Ministry of Health and relevant authorities as we brace this difficult period together.

As always, stay safe, stay positive.

TOURISM MALAYSIA

*Sources of reference: Cubicles installed at DBKL homeless shelter in social distancing boost, Prihatin Rakyat, Students anxious but ready to see it through


THURSDAY, 16 APRIL 2020

Dear Friends of Malaysia,

We are deeply concerned about how the COVID-19 crisis is causing massive disruptions to our tourism industry. As a result of this scenario, many of us have resorted to work from home in a bid to stay productive.

This new normal not only alter our work pattern and modes of communication but also how businesses market their products.

But let not these changes distort the entire dynamics of our industry. Leveraging on social media networking sites instead is the only way forward to get more engagement with our travellers.

Recently in Malaysia, our industry players had taken initiative to organize series of online webinar to promote awesome travel packages during the Movement Control Order (MCO).

We know that it is imperative to spur the economic growth for the time being but travel excitement should never be compromised with safety issues.

For that reason, we at Tourism Malaysia would like to urge all parties to stay united in order to make Malaysia a safe country to visit when the pandemic COVID-19 is over.

As we gain the right momentum, it is essential to reflect our strategies and branding before we try to boost our domestic tourism and new market segment for the post-COVID-19.

During the MCO, we note that e-commerce trends have bring about changes in our consumer behaviour as online sales and mobile shopping are on the rise.

With travel restriction and social distancing imposed, the selling of national craft for example, is now made available online through E-Kraf Bazar, in order to help our affected local craftsmen by utilizing social media platform, Facebook.

The Malaysian Handicraft Development Corporation (Kraftangan Malaysia) is spearheading this initiative which is aimed at promoting and marketing these crafts such as textile, ceramic, metal as well as forest products from various local entrepreneurs starting April 8, 2020.

Besides, we should also support the creation of digital platform like ‘E-Bazar Ramadan’ for the purpose of food delivery in collaboration with e-hailing firm, which is set to ease the burden of small traders in generating additional income during the extended MCO.

This new business model that replace the cancellation of yearly Ramadan bazaars (traditionally held in Malaysia throughout Muslim fasting month) will enable public to order their favourite foods online, starting next week – the first day of Ramadan.

On the other hand, our government is also committed to ensure the health and safety of our people. As of April 15, the total number of COVID-19 recoveries is now reaching 2,647 in which it represents 52.18 % of the total positive cases.

Special thanks to our medical frontliners who work tirelessly to make this happens. Together, we can win the fight against COVID-19!


THURSDAY, 09 APRIL 2020

Dear Friends of Malaysia,

Here in Malaysia, due to the current covid-19 situation, we are staying at home in solidarity, answering the call from the government to stay put in a bid to flatten the infection curve. We hope that you are doing well wherever you are as we work in our own capacity to help eliminate this pandemic together.

Beginning 3 April 2020, all returnees from overseas travel including Malaysians and foreigners who are permitted to enter Malaysia are required to undergo a mandatory 14-day quarantine.

Projecting a large number of returnees, the government of Malaysia had gazetted a total of 472 facilities to accommodate them including three- and four-star hotels.

Once they have cleared Immigration at the airport, returnees will be transported to the designated quarantine facilities for the 14-day quarantine requirement.

Returnees are expected to remain in their rooms at all times and will be supplied with 3 meals a day throughout the quarantine period for free. They will be monitored for signs and symptoms of covid-19 daily.

The Malaysian government has allowed the inclusion of selected hotels to be gazetted as quarantine centres not only to monitor the health of the returnees to prevent possible covid-19 transmissions, but also to ensure that they are comfortable while adhering to the quarantine.

Many hotels welcome the decision and consider it part of their corporate social responsibility (CSR) to accommodate quarantined individuals during this difficult time in the hopes that this will be the impetus to revive the industry which had been hit hard due to the pandemic.

As of 8 April 2020, a number of 112 hotels had been listed as quarantine centres to facilitate individuals returning from overseas.

For a more detailed quarantine process through the perspective of the some of the returnees who are currently undergoing quarantine, click here.

On the same positive note, we are pleased to see the recovery of 121 more patients today, which brings the total recovery to 1,608 cases in Malaysia. As of 6 April, Malaysia recorded a 32.7% rate of recovery, which was the highest in the world. Singapore recorded 24.4%, Hong Kong at 22.54% while the world average was at 21.01%.

Our heartfelt appreciation and gratitude go to our medical heroes and volunteers in their unceasing efforts to ensure our protection, we thank you.

Stay safe, stay positive.


TUESDAY, 07 APRIL 2020

Dear Friends of Malaysia,

We acknowledge this is the challenging time for us to face the impact of the COVID-19 pandemic as tourism industry is one of the hardest hit.

With travel restriction imposed, this could have serious repercussion on the economy. But let us show our solidarity and be more responsible by putting people first.

Together, we must cooperate with health authority and support recovery measures for our industry to rebound.

In Malaysia, our medical frontliners are working tirelessly in battling second wave of pandemic COVID-19 throughout this Movement Control Order (MCO).

As of April 6, the total number of recovered and discharged patients is increasing tremendously, soaring up to 1,241 cases compared with 159 cases, two weeks before (23 March 2020).

This shows our government's utmost commitment and readiness to combat the growing number of reported cases amid coronavirus outbreak as it now surpassed one million of confirmed cases worldwide.

The fact that our Health Director-General, Datuk Dr Noor Hisham Abdullah has joined global coalition to accelerate COVID-19 clinical research in resource-limited settings, reflected the quality of our healthcare expertise on the international scene.

Our government is also committed to take pre-emptive measure by setting up the Quarantine and Treatment Centre for low-risk COVID-19 patients, under coordination of National Disaster Management Agency.

Not to mention, many organizations and government agencies have ramped up their efforts to contain the infection by sanitizing public amenities including hotels, banks and petrol stations.

Not only the assistance rendered by our universities and non-governmental organizations, Malaysian designers also lend their hands in sewing the much needed personal protection equipment (PPE) gowns for our medical front line workers.

In a meantime, since current situation might not be the best time to travel in Malaysia, let us hope for a better tomorrow. We truly understand that our traveller's priority is to stay safe, secure and healthy.

From pristine beaches to the breathtaking islands and rich tapestry of culture, Malaysia has it all, thus keep dreaming of your favourite destinations in Malaysia.

But until the right time is come, embark on your digital journey to Malaysia through our social media channels below:


WEDNESDAY, 01 APRIL 2020

Dear Friends of Malaysia,

While we go through this difficult time in our war against COVID-19, let us take comfort in the fact that we are in this together. Many of our industry and trade partners are working together to render assistance the best they can in their own capacity during this pandemic.

Disinfection work and thorough clean up at hotspot locations are made possible with volunteers and donations from generous benefactors from the industry to reduce further spread of COVID-19. Our hoteliers too have offered support in terms of lodgings and space to our medical heroes at no cost to help ease their burden while they battle at the frontlines for us.

Here in Malaysia, we are committed in ensuring the health and safety of the people in our shores. This is clearly demonstrated when our Government placed a Movement Control Order effective 18 March to 14 April in a bid to contain the virus. As at 1st April 2020, we are happy to see the recovery of 645 COVID-19 positive patients, including tourists in Malaysia.

We are hopeful that we can weather this storm, especially when each of us contribute the best way we can.

Let’s continue spreading messages of positivity like our hotel friends here, who put up words of encouragement in support of #stayhome movement to eliminate COVID-19:

As always, stay safe and healthy.

RELATED NEWS:
1. Malaysia starts nationwide disinfection efforts to prevent coronavirus spread – Click here
2. Tune Hotels offers free lodging to HKL's medical frontliners – Click here
3. OYO offers free rooms too to Covid-19 frontliners – Click here
4. A message of love and hope from Kuching hotels – Click here
5. Health DG pays tribute to health workers – Click here
6. Hotel-hotel di Malaysia Manfaatkan Lampu Kamar untuk Sampaikan Pesan Positif Saat Masa Lockdown – Click here


FRIDAY, 27 MARCH 2020

Dear Friends of Malaysia,

In these trying times, the privilege we have of being able to travel must be now put on hold. Though that does not quell our thirst for discovering new cultures in different countries, we now need to act in solidarity and focus on saving lives. However, while we #stayathome in support of our frontliners who are working tirelessly to protect us, we can hope for a better tomorrow. Let us be positive as we go through this together. In the meantime, we can hold on to our dreams and make plans to travel later. Join us as we take you on a digital journey to #Malaysia on our social media channels below:


SUNDAY, 22 MARCH 2020

Frequently Asked Questions (FAQs) on The Movement Control Order (MCO) Ministry of Tourism, Arts and Culture

Tourism & Culture Sector

Can I apply for Malaysia My Second Home Programme (MM2H)?

Yes. All new applications can be submitted via post. Documents for other application such as withdrawal on savings and termination can be issued via email at mm2h@motac.gov.my . However, all transactions related to MM2H are CLOSED until 30 April 2020.

Will the programmes and activities under Ministry of Tourism, Arts and Culture (MOTAC) involving public be continued?

All programmes and activities involving public under MOTAC will be POSTPONED to another date that will be notified later through MOTAC website at www.motac.gov.my

I have made plans to take a holiday in Malaysia and made all the necessary payments. Can I continue my holiday?

Under the Movement Control Order (MCO), the public is barred from going to all tourist areas for all social activities and if the visit does not involve essential services. You are advised NOT to continue your holiday.

I have paid for hotel booking before the MCO was announced.Can I ask for a refund?

The public is advised to talk to the hotels on refunds for bookings made during this period.

How about students studying in Akademi Seni and Budaya Kebangsaan (ASWARA) and Institut Kraf Negara (IKN) during the MCO period?

All ASWARA and IKN students staying in the hostel are NOT ALLOWED to leave their campus. Meals are provided and the health as well as the welfare of students will be monitored from time to time by the institution.

I have just finished performing cultural show overseas. Can I return to Malaysia during the MCO period?

You are allowed. Any Malaysian overseas can return during the period. However, individuals must go through health screening and perform self-quarantine.

Will museum/library/Istana Budaya)/archeological site/Malaysia TourismCentre be operating during the MCO period?

All public facilities under MOTAC are CLOSED until 30 April 2020. Full list of these facilities could be referred via this link:
http://www.motac.gov.my/media2/siaran/semua-fasiliti-awam-di-bawah-kementerian-pelancongan,-kesenian-dan-kebudayaan-motac-ditutupsementara-sehingga-30-april-2020

Public CAN also access 13.2 million online digital reading materials for free via website www.upustaka.gov.my

Travel Agency (Licensing)

Is the counter for licensing applications open during MCO?

No. All over-the-counter in headquarters and MOTAC state offices related to tourism licensingincludingbusinesstraveloperator,touristguide,tourismtraining institute and registration of rated accommodation premises, spa centre and foot massage centre is CLOSED until 31 Mac 2020 except online application. However, the process of documentations will only take place by 1 April 2020 subject to the complete application. Online payment is CLOSED for licensing purpose.

Will compound or fine be imposed on the late renewal of tourism licensing throughout the MCO?

No

Will travel agency be operating throughout this period?

Not allowed. Travel agency is not classified under essential services according to Required Service Schedule (Regulation 2) P.U (A) 2020 (Jadual Perkhidmatan Perlu (Peraturan 2) P.U(A) 2020). Travel agency is only allowed to provide transportation from tourist accommodation premises to the airports or ports and back to the tourist accommodation premises.

Can the public refund their hotel/accommodation/homestay booking they have made for before the implementation of MCO? (including online platform)

The refund is subject to the terms and conditions between service provider and customer (including online service provider). Public is urged to discuss directly with the service provider on refunds for bookings made before the implementation of MCO.

Are courses organised by Tour & Travel Management Course (TTMC), Tour & Travel Enhancement Course (TTEC), Courses Improving Umrah Control (KPPU) and Continuous Tourism Related Education (CTRE) by the Tourism Training Institute (ILP) still allowed during the Movement Control Order?

No. Courses by these organisations have been postponed until further notice.

Are Tourist Guides (TG) allowed to continue their guiding throughout the MCO?

No. Any guiding activities by TGs are not allowed throughout this order in effect.

Are Tour Buses & Car Rental activities still allowed to operate throughout the Movement Control Order?

Tour Buses & Car Rental activities in Sabah, Sarawak, and Federal Territory of Labuan are not permitted throughout this order in effect. However, Tour Buses & Car Rental activities for states in Peninsular Malaysia, kindly refer to the Ministry of Transport (MOT).

Tourist Accomodation Premises (Hotel / Resort/ Budget Hotel/ Apartment Hotel & more)

Are tourist accommodation premises allowed to operate during the MCO?

All tourist accommodation premises are allowed to operate on a minimum basis. However, all guests of the tourist accommodation premises must stay in their respective rooms during the Movement Control Order. Dining services at the tourist accommodation premises are only for their in-house guests through room service. Additional services and facilities such as pool, playground, gym and spa are not permitted. Check-ins at tourist accommodation premises during the order are allowed, but on a small and limited scale. For guests at tourist accommodation premises who have to extend their stay due to the implementation of MCO, they may book and/or check in with the tourist accommodation premises according to their budget. However, new check-ins for domestic tourists or newcomers are not allowed.

Are tourist accommodation premises allowed to accept check-in by contract guests (e.g. flight crew) during the MCO?

Yes, tourist accommodation premises can accept check-in by contract guests subject to compliance with applicable terms during the MCO.

Can tourist accommodation premises that provide health services operate during this control period?

Tourist accommodation premises that provide health services are allowed to operate subject to compliance with applicable terms during the MCO.

Will the employees of the tourist accommodation premises be paid salary?

It is subjected to the Employment Act 1955. Kindly refer to the Ministry of Human Resources.

I am staying at a five (5) star hotel, can I move to another hotel due to financial constraint?

For guests at tourist accommodation premises that have to extend their stay during this MCO, they may check-in at any tourist accommodation premises according to their budget. However, new check-ins for domestic tourists or newcomers are not allowed.

What should the tourist accommodation premises do if in-house guests are suspected or diagnosed positive COVID-19?

The tourist accommodation premises should contact Crisis Preparedness Response Centre (CPRC)/ any Health Centre nearby immediately.


THURSDAY, 19 MARCH 2020


TUESDAY, 17 MARCH 2020

On 16 March 2020, the Prime Minister of Malaysia, Tan Sri Muhyiddin Yassin has declared a Movement Control Order which subjects the entire country to certain restrictions in movement in response to the rising cases of the coronavirus or COVID-19 in Malaysia. This order will come into effect from 18 to 31 March 2020.

The order outlines six restrictions made under the Prevention and Control of Infectious Diseases Act 1988 and the Police Act 1967, which include restrictions on the entry of all tourists and foreign visitors into the country throughout the containment period. The order also provides that all Malaysians who have returned from overseas travel are required to undergo a health check and impose a self-quarantine for a period of 14 days.

Tourism Malaysia is committed in working together with the tourism industry players and relevant organisations, under the guidance of the Ministry of Health to make sure that tourists are informed on the latest updates on COVID-19 related to the tourism industry. While we strive to ensure the excellence of the tourism sector in Malaysia, we recognise that the health and safety of people is of utmost priority.

We appreciate your interest in Malaysia and your kind understanding in this difficult time. We hope that any visitors planning to visit Malaysia in this month and the near future can seek for information and advice from their carriers and agents.

We look forward to welcoming you with the hope that these troubled times will pass soon.

Stay safe, stay positive.

Below is the excerpt of the Movement Control Order as delivered by the Honourable Prime Minister of Malaysia on 16 March 2020 that has been translated into English:

Movement Control Order
Effective: 18/3/2020 – 31/3/2020

This control order is made under the Prevention and Control of Infectious Diseases Act 1988 and the Police Act 1967. This Movement Control Oder includes:

  • General prohibition of mass movements and gatherings across the country including religious, sports, social and cultural activities. To enforce this prohibition, all houses of worship and business premises should be closed, except for supermarkets, public markets, grocery stores and convenience stores selling everyday necessities. Specifically for Muslims, the adjournment of all religious activities in mosques including Friday prayers is in line with the decision of the Special Committee Meeting (Mesyuarat Jawatankuasa Muzakarah Khas) on March 15, 2020;

  • Sanctions cover all Malaysians traveling abroad. For those who have just returned from overseas, they are required to undergo a health check and impose self-quarantine for 14 days;

  • Restrictions on the entry of all tourists and foreign visitors into the country;

  • Closure of all kindergartens, government and private schools including daily schools, boarding schools, international schools, tahfiz centres, and other primary, secondary and pre-university institutions;

  • Closure of all public and private higher education institutions (IPTs) and skills training institutes nationwide;

  • Closure of all government and private premises except those involved in essential services (water, electricity, energy, telecommunications, postal, transportation, irrigation, oil, gas, fuel, lubricants, broadcasting, finance, banking, health, pharmacy, fire, prison, port, airport, safety, defense, cleaning, retail and food supply).


FRIDAY, 14 FEBRUARY 2020

Tourism Malaysia is continously monitoring the latest developments on the outbreak of the novel coronavirus (COVID-19).

Malaysia has managed to successfully record cases of recovery of patients diagnosed with COVID-19, including foreign tourists. High level of professionalism and commitment are shown by relevant authorities in ensuring effective preventive measures are implemented to prevent the spread of the virus in Malaysia.

It has come to our attention that there are a few countries who have issued travel advisory to their citizens cautioning against travelling to countries affected by COVID-19.

Tourism Malaysia wishes to highlight that tourist attractions in Malaysia are safe to be visited. All tourist attractions in Malaysia are operating as usual and are still welcoming many tourists today.

Tourism Malaysia is working closely with the Health Ministry (MOH) to ensure the safety of tourists in this country. Tourism Malaysia‘s offices in over 30 countries have been mobilised to channel current and correct information while providing assistance to foreign tourists who plan to visit Malaysia.

In general, Malaysians show positive sentiments in receiving foreign tourists in Malaysia, in line with our image of Malaysian Hospitality which is renowned worldwide. Various effective measures have been executed by the relevant authorities as well as the private sector. Service providers and operators in the tourism sector are reminded to constantly adhere to the rules and measures to prevent the spread of COVID-19 as outlined by the World Health Organization (WHO) and MOH.

Events and programmes that have been scheduled are to proceed as planned, provided that strict health checks are in place. Currently Malaysia is hosting the PATA Adventure Travel Conference and Mart (ATCM) in Kota Kinabalu, Sabah which managed to attract 368 delegates from 33 countries on its opening day where 40% of the turnout consist of international delegates. The enthusiastic reception to the conference attests to the confidence the international delegates have in the measures Malaysia has taken in dealing with COVID-19.

Tourism Malaysia is committed in working together with the tourism industry players to make sure the tourists in Malaysia are safe and comfortable while visiting our shores. Many tour packages and deals will be offered to ensure that Malaysia continues to be attractive to tourists as a preferred destination.


THURSDAY, 6 FEBRUARY 2020

  • Malaysia continues to be diligent in our commitment to ensure the safety of our people and tourists visiting our country. We would like to give assurance that Malaysia is safe to travel.

  • All tourist destinations including shopping malls, beaches and attractions in Malaysia are operating as usual.

  • Tourism Malaysia will continue to work closely with the authorities to monitor the situation and inform the public and tourists accordingly.

  • For more information on the 2019-nCoV situation in Malaysia, please refer to the Health Ministry (MOH) of Malaysia and the World Health Organisation (WHO)

Tourism Malaysia
Tourism Info Line
1300 88 5050
Email: enquiries@tourism.gov.my

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